Frequently Asked Questions

Is there anything I need to do before turning up to my First Aid Course?

You are required to read through Australia Wide First Aid’s e-manual which you receive on completion of your booking for the face-to-face first aid training course. This will assist you in your first aid assessments which you will undertake during your first aid course.

Where can I attend a course?

Queensland First Aid offers first aid training in 18 locations across the country, including in most state capitals – Brisbane (QLD), Sydney (NSW), Melbourne (VIC), Perth (WA), as well as in several additional locations in Queensland – the Gold Coast, Ipswich, Toowoomba and Townsville.

When do I pay for my first aid course? How do I pay for my first aid course?

You are required to make a payment at the time of booking. This will ensure you receive your first aid certificate within 48 hours of successful completion of your course, and secures your booking. You can pay with a Visa or Mastercard online or over the phone with one of Australia Wide First Aid’s friendly customer service representatives.

What happens if I can’t make the first aid course I booked in for?

Contact Australia Wide First Aid as soon as possible and we can rebook your first aid course to a date which better suits you. No refund is available where cancellation is made less than three (3) working days prior to the commencement of the course. However, participants will be provided with an option to transfer to a course being offered at an alternate time. There will be no cost to rebook if this occurs at least one (1) day prior to the course commencement day, notifications outside or on the day of the course will incur a $22 rebooking fee.

When do I receive my first aid certificate?

You will receive and emailed PDF of your Statement of Attainment within 48 hours upon successful competition of the course provided that you have made payment for your course, completed elearning assessment & have provided a valid USI.

Are Queensland First Aid and Australia Wide First Aid Courses Accredited?

Yes, we are a Registered Training Organisation, National Provider Number 31961. Our Courses are based on Australian Resuscitation Council guidelines, and every successful participant is issued with a Nationally Recognised Statement of Attainment.

Do Australia Wide First Aid courses award me with Continuing Professional Development (CPD)?

Yes. You can gain Continuing Development Points (CPD) with Australia Wide First Aid.